Banh Mi And Pho, Murrumbeena (Vietnamese Cuisine) - Order online from our menu

"Very disappointed with the recent customer service at this place. We used to be regulars, but took a break from this place as the customer service is appalling - super slow service, rude staff members with no customer service skills at all. Came in today at approx. 5.30pm asking for 2 bread rolls with just pate and butter (I have ordered from here before and have been charged $1 the first time, $2 the second time). The lady looked confused, understandable as it's probably not a usual request here. She asked a lady (in Vietnamese) if they do it. She said yes you can do it for $4. I understood their whole conversation, and assumed she meant $4 for both rolls. I then told her that the owner usually charges me $2 per roll, I even paid $1 once. She asked her 'friend' and she said (in Vietnamese) in the most rudest tone "FINE, whatever, just this once, don't do it again". A simple no we don't do that anymore or whatever would be nice. So obviously I was a bit taken back with this response and walked out to tell my partner. She got angry at me when I pointed out the prices were inconsistent? I came back inside and she gave me my 2 rolls. I asked politely if I could please have a bag. She glared at me, rolled her eyes and gave a glance to her friend who was also glaring at me. I grabbed the bag from her and walked off. She had the audacity to ask me what my attitude was when all I asked for was 2 bread rolls without the fillings? Surely there could've been a better response for this? I have never seen such poor customer service, this is just one of our encounters. If you're going to charge your customers a price for something, at least be consistent with it. We gave them the benefit of the doubt as they're a local business, and we'll all about supporting local businesses, but this was the last of it. Such a shame we won't be returning and will be telling our friends about our experience.

"Very fresh tofu banh Mi roll, will return to have that again. Service could be a bit friendlier and tables cleaner.

"I've ordered a vegetable pho and it's a very large portion. They neatly packed separately as well.

"Good place with authentic Vietnamese food and prices are reasonable

"There is No doubt the Best Banh mi in Melbourne is this! Bread is so fresh and crunchy every day. Beautiful shop! Clean and hygiene is their another top stars for! It’s sad this shop is not in the busiest area