Banh Mi And Pho, Murrumbeena (Vietnamese Cuisine) - Order online from our menu

"Very disappointed with the recent customer service at this place. We used to be regulars, but took a break from this place as the customer service is appalling - super slow service, rude staff members with no customer service skills at all. Came in today at approx. 5.30pm asking for 2 bread rolls with just pate and butter (I have ordered from here before and have been charged $1 the first time, $2 the second time). The lady looked confused, understandable as it's probably not a usual request here. She asked a lady (in Vietnamese) if they do it. She said yes you can do it for $4. I understood their whole conversation, and assumed she meant $4 for both rolls. I then told her that the owner usually charges me $2 per roll, I even paid $1 once. She asked her 'friend' and she said (in Vietnamese) in the most rudest tone "FINE, whatever, just this once, don't do it again". A simple no we don't do that anymore or whatever would be nice. So obviously I was a bit taken back with this response and walked out to tell my partner. She got angry at me when I pointed out the prices were inconsistent? I came back inside and she gave me my 2 rolls. I asked politely if I could please have a bag. She glared at me, rolled her eyes and gave a glance to her friend who was also glaring at me. I grabbed the bag from her and walked off. She had the audacity to ask me what my attitude was when all I asked for was 2 bread rolls without the fillings? Surely there could've been a better response for this? I have never seen such poor customer service, this is just one of our encounters. If you're going to charge your customers a price for something, at least be consistent with it. We gave them the benefit of the doubt as they're a local business, and we'll all about supporting local businesses, but this was the last of it. Such a shame we won't be returning and will be telling our friends about our experience.

"There is No doubt the Best Banh mi in Melbourne is this! Bread is so fresh and crunchy every day. Beautiful shop! Clean and hygiene is their another top stars for! It’s sad this shop is not in the busiest area

"Extremely disappointed in the customer service as of late. 5:30pm on the 3/09/19 your two staff, one with long black hair and the other with long hair and shaved sides, had the audacity to disrespect my partner who actually understands and speaks Vietnamese. The fact that you tried to instigate and escalate it further by saying, and I quote, "What's with your attitude?" is unbelievable. All my partner tried to do was order a bread roll with pate, to which we've done many times in the past and always paid $2. They wanted to charge us $4, and we asked why the price doubled. She responded by rolling her eyes. I've been a loyal customer since you first opened, and it's a real shame some of your staff think this behaviour is okay - you even had patrons dining in when this occurred.

"Great rolls had the meat ball one and it was delicious! Also their spring rolls are great

"I always love coming to Banh Mi & Pho because the food is delicious, customer service is on point and the workers are very friendly and efficient. I bought the crispy pork and grilled chicken baguette and had received the food, paid and left the store within less than 5 minutes. Thank you for the wonderful and delicious experience. I will definitely be a frequent customer as it beats so many other Banh Mi’s I’ve tried around Melbourne.